Home 🚀 Getting Started & Support

🚀 Getting Started & Support

Everything you need to get started. Learn about installation, updating your theme, licensing rules, and our support policy.
• 3 articles

Theme Installation & Updates

1. Installing the Theme From the Shopify Theme Store Using this method ensures your theme is fully linked to your Shopify account, making it eligible for automated updates and security patches. 1. Log in to your Shopify Admin. 2. Go to Online Store > Themes. 3. The theme will appear in your Theme library. 4. Click Edit theme to start setting up your store. 5. When you are ready, click Publish. Uploading a ZIP File (Manual) You may use this method to import a paid theme onto a development store for testing and customization purposes. 1. Go to Online Store > Themes. 2. In the Theme library section, click Add theme > Upload ZIP file. 3. Select the .zip file and confirm. Please note that themes installed via ZIP file will not receive automated updates from Shopify. 2. Updating the Theme We periodically release updates to our themes to introduce new features, performance improvements, and bug fixes. How to update When a new version is available, you will see a notification below the theme version number in your Online Store > Themes dashboard. 1. Click on the notification (e.g., "Version 1.1.0 available"). 2. Click Add to theme library. 3. Shopify will create a new version of the theme, e.g. "Updated copy of Freedom". What gets transferred automatically? Shopify's update engine will attempt to copy your content and customizations to the new version automatically. This includes: - Theme Settings: Colors, typography, and global settings. - Sections & Blocks: Your homepage layout, product templates, and page structures. - Content: Text, images, and videos configured in the editor. - App Embeds: Settings for supported apps. Handling Custom Code If you or a developer have modified the theme's source code (HTML/Liquid/CSS) directly: - No Conflicts: If your code changes do not conflict with the update, Shopify will copy them to the new version. You will see a message: "Theme added: code edits successfully included." - Conflicts Found: If your code changes conflict with the new files, the update will still proceed, but your custom code will not be copied. You will see a message: "Theme added: code edits could not be included." Important: If your code edits were not included, you must manually copy them from your old theme to the new "Updated copy". We recommend using a code diff tool or an app to identify these changes. 3. Automated Updates For minor updates that fix bugs or security issues (without changing the design or settings), Shopify may apply the update automatically. You will receive a notification in your admin when this happens. These updates do not affect your store's look and feel. 4. Best Practices & Safety - Always Review Before Publishing: The update creates a draft theme ("Updated copy..."). Your live store is not affected until you click Publish. Always preview the new theme to ensure everything looks correct. - Backup Your Data: While the update process is safe, it is good practice to duplicate your current theme before performing major updates. - Custom Code Warning: Please note that issues arising from custom code modifications (edits to Liquid, CSS, or JS files) are not covered by our standard support policy. If an update overwrites your custom code, you may need to hire a Shopify Expert to restore it.

Last updated on Jan 14, 2026

Theme Licensing & Transfers

When you purchase a premium theme from the Shopify Theme Store, you are acquiring a license subject to Shopify’s official Terms of Service. Understanding these rules ensures your store stays compliant, secure, and eligible for ongoing support. Shopify operates on a single-license model. This means that one theme purchase grants you the right to use that theme on a single store. - Running Multiple Stores: If you operate multiple shops (even if they are under the same brand), you are required to purchase a separate license for each one. - Changing Themes: You are free to buy multiple themes for a single store and switch between them as needed. Moving a License to a New Store A common scenario involves closing an old store to open a new one (e.g., during a rebranding). Important: As theme developers, we do not have access to your billing information or the authority to transfer licenses. All licensing matters are managed exclusively by Shopify. To transfer a theme, the following conditions typically apply: 1. The original store must be permanently closed. You cannot use the same license on two active stores simultaneously. 2. You must contact Shopify Support. Since the platform handles the transaction, only their support team can manually migrate the license to your new account. Why Proper Licensing Matters Using a valid license is not just a legal requirement; it is essential for the health of your business. If a store is found to be using an unlicensed theme, it faces several risks: - No Access to Updates: You will be cut off from the automated update system, missing out on critical bug fixes, security patches, and new features. - Support Voided: Our technical support team validates the store's license before providing assistance. We cannot troubleshoot issues for unlicensed stores. - Compliance Risks: Shopify actively monitors for intellectual property violations. Stores using unlicensed software may be subject to DMCA takedown notices or account suspension. Testing & Development Environments If you are a Shopify Partner or Developer, you may upload a purchased theme to a development store for testing, staging, and customization purposes (a "playground" environment), provided the store is not live and does not process real orders.

Last updated on Jan 07, 2026

Support Policy

First of all, thank you for choosing our theme for your store! We take great pride in our work and are committed to helping you succeed. We want your experience with our theme to be as smooth as possible. This policy outlines what you can expect from our support team, including our scope of service and response times. Support Eligibility Technical support is available exclusively to customers who have legally purchased the theme via the Shopify Theme Store. This ensures access to official assistance, accurate guidance, and reliable support directly from the theme’s developers. What Our Support Covers We are happy to assist you with: - Bug Fixes: Identifying and fixing technical issues or bugs within the unmodified theme code. - Theme Settings: Explaining how the built-in settings and sections work. - Documentation: Clarifying instructions found in our Help Center guides. - General Setup: Guidance on configuring the theme to look like the demo. What Our Support Does Not Cover While we try to be as helpful as possible, our support scope does not extend to: - Third-Party Apps: We cannot troubleshoot conflicts caused by third-party apps. Please contact the specific app developer for support. - Custom Code: We do not support issues caused by modifications to the theme's code (Liquid, CSS, JS) made by you or third-party developers. - Shopify Admin: General questions about Shopify platform settings (e.g., payment gateways, shipping zones, taxes). These are best answered by Shopify Support. - Design Customization: Requests to add new features, sections, or significantly alter the design beyond the provided settings. Customization Requests Our themes are designed to be flexible, but sometimes you may need a feature that is unique to your brand. - Minor Tweaks: If you need a very small CSS adjustment (e.g., "hide this specific line on mobile"), we may provide a code snippet at our discretion, but this is not guaranteed. - Major Customizations: For adding new sections, complex features, or heavy design changes, we recommend hiring a professional. Need a developer? If you need custom development, we recommend: 1. Shopify Partners: A curated directory of trusted agencies and freelancers. 2. TaskHusky: A great option for smaller, specific tasks at affordable rates. Response Time We strive to answer every message within one business day; however, delays may occur in rare situations. Please keep in mind that our operating hours are based on the Central European Timezone (Warsaw time).

Last updated on Jan 14, 2026