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Support Policy

Last updated on Jan 14, 2026

First of all, thank you for choosing our theme for your store! We take great pride in our work and are committed to helping you succeed. We want your experience with our theme to be as smooth as possible.

This policy outlines what you can expect from our support team, including our scope of service and response times.

Support Eligibility

Technical support is available exclusively to customers who have legally purchased the theme via the Shopify Theme Store. This ensures access to official assistance, accurate guidance, and reliable support directly from the theme’s developers.

What Our Support Covers

We are happy to assist you with:

  • Bug Fixes: Identifying and fixing technical issues or bugs within the unmodified theme code.

  • Theme Settings: Explaining how the built-in settings and sections work.

  • Documentation: Clarifying instructions found in our Help Center guides.

  • General Setup: Guidance on configuring the theme to look like the demo.

What Our Support Does Not Cover

While we try to be as helpful as possible, our support scope does not extend to:

  • Third-Party Apps: We cannot troubleshoot conflicts caused by third-party apps. Please contact the specific app developer for support.

  • Custom Code: We do not support issues caused by modifications to the theme's code (Liquid, CSS, JS) made by you or third-party developers.

  • Shopify Admin: General questions about Shopify platform settings (e.g., payment gateways, shipping zones, taxes). These are best answered by Shopify Support.

  • Design Customization: Requests to add new features, sections, or significantly alter the design beyond the provided settings.

Customization Requests

Our themes are designed to be flexible, but sometimes you may need a feature that is unique to your brand.

  • Minor Tweaks: If you need a very small CSS adjustment (e.g., "hide this specific line on mobile"), we may provide a code snippet at our discretion, but this is not guaranteed.

  • Major Customizations: For adding new sections, complex features, or heavy design changes, we recommend hiring a professional.

Need a developer?

If you need custom development, we recommend:

  1. Shopify Partners: A curated directory of trusted agencies and freelancers.

  2. TaskHusky: A great option for smaller, specific tasks at affordable rates.

Response Time

We strive to answer every message within one business day; however, delays may occur in rare situations. Please keep in mind that our operating hours are based on the Central European Timezone (Warsaw time).